Privacy Policy

Effective Date: 12/19/2024

Heart of Travel (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our customers (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or interact with our website and platforms.

1. Information We Collect

1.1 Personal Information: We may collect the following types of personal information from you:

• Full name
• Contact information (e.g., email address, phone number, mailing address)
• Payment details (e.g., credit card information, billing address)
• Passport or identification details for travel purposes
• Any other information you voluntarily provide when booking or communicating with us.

1.2 Non-Personal Information: We may collect non-personal information, such as:

• Browser type and version
• Device information
• IP address
• Cookies and similar tracking technologies (see Section 7).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings and travel arrangements.
• To communicate with you regarding your reservations or inquiries.
• To comply with legal requirements (e.g., providing passenger information to airlines or border authorities).
• To improve our website, products, and services.
• To process payments and manage financial transactions.
• To send promotional materials or updates (where you have opted in).

3. Sharing and Disclosure of Information

We may share your information with:

3.1 Third-Party Service Providers:

• Airlines, hotels, transportation companies, and other travel-related services to fulfill your bookings.
• Payment processors for handling transactions securely.
• Marketing partners to send you relevant offers, with your consent.

3.2 Legal Compliance:

• Authorities or regulatory bodies when required by law or in response to legal processes.

3.3 Business Transfers:

• In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Secure servers and encryption for sensitive data.
• Regular audits and monitoring of our systems.
• Restricted access to personal information on a need-to-know basis.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Objection: Opt out of receiving promotional communications.
• Data Portability: Request that we transfer your personal data to another organization.

To exercise any of these rights, please contact us at [email protected]

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once your data is no longer required, it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

7.1 Cookies:

• We use cookies to enhance your experience on our website, including remembering your preferences and tracking website usage.

7.2 Managing Cookies:

• You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: +1-431-444-4646
• Mail: Heart of Travel, West Saint Paul, MB Canada

By using our services or providing us with your personal information, you agree to this Privacy Policy.